Add BPAY Billers
Select "Add BPAY Billers" function from the BPAY menu.
This option allows you to add BPAY biller details to your BPAY transaction index in readiness for a payment to be processed at a later time.
To load details for a new BPAY biller, enter the information and click 'Add/Update' to continue.
The BPAY biller number and customer reference number will be verified and if incorrect a self-explanatory error message will be returned.
Once the details have been updated, a confirmation message is returned to you. Press continue to return to the Add BPAY biller input screen.
This function updates your BPAY biller History Index ONLY and does not perform a transaction from your account.
This step can be bypassed by making a payment without using the saved Biller details. By typing in these details directly into the BPAY Payment screen they will be saved to your Payee list after the payment is made.
Add External Transfer BSBs
Select "Add FTE BSBs" function from the Transfers menu.
This option allows you to add funds transfer external (FTE) BSB's and details to your FTE transaction index in readiness for a payment to be processed at a later time.
To load details for a new FTE BSB, enter the information and click Add/Update to continue.
Once the details have been updated, a confirmation message is returned to you. Press continue to return to the Add FTE BSB's input screen.
This function updates your FTE BSB History Index ONLY and does not perform a transaction from your account. This step can be by-passed by entering the new payee details straight into the transfer screen – the new payee details will be saved after the payment is made.
All Accounts
To view all accounts held under your member number click on 'All Accounts' in the View Accounts Menu. The system will return a screen listing all accounts, including pre-registered authorised linked accounts and provide information on:
- Account type
- Account description
- Current balance; and
- Available balance.
All Transactions
This function provides another method to display all of the transactions listed on your nominated working account. The transaction display can be set as your default in "Personalise Settings" from the Personal Menu so that the transaction history is displayed for your preferred account, rather than the current/available balance for all your accounts.
Alternatively a transaction filter can be applied to just select a certain type of transaction to display on your working account. Refer to the Transaction Toolbar help menu item.
BPAY
Select the 'BPAY' function from the BPAY Menu. It will enable you to use the BPAY electronic bill paying service.
You can choose to set up the BPAY payment either as:
- Pay Now - immediate payment
- Once Only - future dated payment
- or select a Regular Recurring payment
Important Notes:
Where Unicredit has received written authorisation from the appropriate parties, funds may be withdrawn from another pre-registered linked account. Once loaded, these authorised linked accounts will appear in the "From account" drop down box.
All future dated payments will be set up as a periodic payment and can be viewed, edited or deleted from the "Modify Future Dated Payments" function under the Services Menu. You will need to ensure that you have sufficient available funds in your account on the due date to cover the payment.
The BPAY cut off time is 2.30pm each working day, due to the close of the business day in Sydney. If your immediate payment request is made after this cut off time, the payment will be debited immediately and forwarded on the next business day.
Your BPAY payment is irrevocable from the payment system. It is your responsibility to ensure that the payment amounts and details are correct at the time a payment request is made. It is not the responsibility of Unicredit to recover any overpayment. You will need to request the refund for overpayment from the Biller.
All BPAY payments are free and do not count in your ten free monthly transactions.
All future dated payments will be set up as a periodic payment and can be viewed, edited or deleted from the "Modify Future Dated Payments" function under the BPAY Menu. You will need to ensure that you have sufficient available funds in your account on the due date to cover the payment.
Step 1. Select the account to debit by clicking on the arrow next to the 'From account' box and select the appropriate account. The available balance in each account is also displayed in the drop down box.
Step 2. Enter the biller number of a 'New Biller'
or
Select from the previous Biller list, which will pre-populate the fields with the payment details from the last payment to this Biller. It is important to check all the details listed on your bill as the customer reference numbers often change with each payment and you may have to update the pre-populated details.
(Note: You can maintain your BPAY biller history file and delete unused biller records by using the "Edit/Delete BPAY billers" under the BPAY menu.
Step 3. Enter the customer reference number in the box next to 'Reference'.
Step 4. Enter the amount of the payment in the box next to 'Amount'.
Step 5. Select the 'Pay Now' to make the payment immediately. The 'Once Only’ option will allow a future dated payment to be set for the following day or up to 30 days in advance.
Step 6. For the Future Dated options, enter the Date of the First Payment, Frequency and Expiry Date of the payment (or the number of payments to be made). Where the Once Only frequency is chosen, the expiry date box is bypassed.
Step 7. When all details have been entered - Click on the 'Submit' button.
Step 8. A message asking you to confirm the payment details will then be displayed.
If details are correct click on the 'transfer' button to process the transaction.
If the payment details are incorrect you will need to select Cancel. At this point you will then be returned to the 'BPAY' screen and be requested to enter the details again.
Step 9. Once posted, a screen will be displayed confirming the payment was successful. This screen will also contain a transaction reference number, which you should retain for future reference. An email confirmation will be sent, providing you have not removed the email option from 'Personalise Settings' and your correct current email address is registered with the credit union.
Step 10.
Click on Continue to return to the main menu
Click on Pay Another to return to the BPAY screen
Click on Print to print the receipt screen
BPAY menu
The BPAY menu enables you to access BPAY options of:
- BPAY transactions
- Add BPAY Billers
- Edit/Delete BPAY Billers
- Register and use for BPAY View
For specific information on any of these menu functions, please refer to the BPAY section above.
BPAY View
BPAY View is the popular service that takes BPAY to the next level, by allowing you to receive and view your bills through Uniteller. A print out of your full account can be printed or saved and the bill paid from your Unicredit account in just a few clicks.
Now that you’re register for Uniteller online banking, you’re ready to register for receiving your bills via BPAY View and the Uniteller network. Your biller is still responsible for issuing your bills and managing your account but is informed that they can use Uniteller to send the bills to you as an alternative to posting bills. (some billers also continue to post a copy of the bill).
There is an option to select “Bill Paid Elsewhere” to remove a bill from the summary list that has been paid via another method, such as the standard BPAY system.
1) Go to the BPAY menu and select the option ‘BPAY View’
2) On the BPAY View page select ‘Available Billers’ or do a biller search . (There is a limited number of Billers currently using this system – while all billers use the standard BPAY payment system)
3) Select your biller and click on the ‘Register’ button
4) Each bill must be registered individually and should only take a few minutes. Please have your paper bill with you when you register and follow the prompts to supply the required details – set by the biller.
5) Once the details are submitted, a registration request is immediately sent to the biller. The biller will approve the registration within 72 hours.
6) The status on your ‘BPAY View My Billers’ page will change from ‘pending’ to ‘active’ when the request is approved.
When you receive your internet bills, Unicredit will notify you via a Uniteller message, SMS or email. Please make sure you have a valid email address displayed in your address information settings.
Change Address / E-Mail Address
Select "Change Address" function from the Personal menu.
This function will allow you to update your postal address and contact details. The Change of
Address screen displayed is pre-populated with the details held by Unicredit.
You can modify any fields that require updating. The changes you make are not updated immediately, but manually checked and updated in the banking system, the next working day.
Once the details have been updated, you must submit the change.
Select "Change E-Mail Address" function from the Personal menu.
Change Password
This function allows you to change your password at any time.
To change your password, click on 'Change Password'. Simply follow the screen prompts: Using the floating keypad enter the password you used to successfully log into Uniteller, and then enter your new password into the next two boxes to check that a mistake hasn’t been made in entering your new password.
The password must be between 6 to 8 characters; is case sensitive; must not be repeating characters or your date of birth. Your new password must be different to your old password.
A message will display on the screen to confirm that your password has been changed. Your password change is effective immediately.
Remember:
- Your password is YOUR security and needs to be protected.
- Guard and protect your password in the same way you would protect your PIN
- Use care to prevent anyone seeing you enter your password
- Change your password at regular intervals; (it will force change every 12 months)
- Never reveal your password to anyone
- Never write your password down
- If you think that your password has been compromised, immediately change your password and notify Unicredit; (if concerned your daily limit can be reduced)
- As your balance altering transaction details are confirmed by e-mail, you should not provide third parties with access to your e-mail account
- Members should always access their joint-owned account from their own personal membership number. All account owners (including joint account owners and account signatories) are members of Unicredit with their own access permissions able to be established and independently managed to their preference.
Download Transactions
This function enables you to download a list of individual transactions into your chosen financial management package. To access this function click on the 'Download Transaction' function in the Services Menu.
The following screen will require you to confirm the information that you want to download, along with the download option from the following choices:
1) Quicken dd/mm/yy (for older formats of Quicken and MS Money)
2) Quicken mm/dd/yy (as per (1), however this option should be selected for older versions that require dates in US format.)
3) Quicken for MYOB/MS Money (If you wish to use Microsoft Money or Quicken, this option should be chosen. If you wish to import data into later versions of MYOB, this option should also be chosen.)
4) Excel (CSV) (If you wish to use the data in a spreadsheet, this option should be chosen.)
5) CSV with running balance - (Additional data of the balance as at the date the transaction was made is included)
Once you have completed your selection, click on the 'Submit' button. When you are informed that the data is ready click on “Download” and an Excel window will appear to either save the file or open it (this may take a while depending on the size of the data and requires Excel to load in the browser)
If you are downloading to a specific financial management package (using option 1, 2 or 3), and you have completed all of the steps outlined above, you will now need to import and set up the data file into your financial management package. Specific packages indicate how to import the data file, however it is usually by using the 'Import' function in the File menu.
Edit / Delete BPAY Billers
This option allows you to Edit or Delete BPAY biller details to your BPAY transaction index. Some BPAY billers alter the Customer Reference Number for each payment and with this facility you can edit or delete BPAY billers records from your transaction index when they are no longer required. When you select the 'Edit/Delete BPAY biller' function the system returns a list of your BPAY biller history conducted or saved to your member number.
Select "Edit/Delete BPAY billers" function from the BPAY menu.
To Change Your Saved BPAY Details
To Edit the details of a BPAY biller record, click on Edit, make the required changes and click Add/Update.
Once the details have been updated, a confirmation message is returned to you. Press continue to return to the Edit/Delete BPAY biller input screen.
This function updates your BPAY transaction History Index ONLY and does not perform a transaction from your account.
To Delete
To Delete the details of a BPAY biller record, click on Delete and the BPAY biller record details are returned within a message box requesting confirmation to delete.
Select OK to delete or Cancel to return to the Edit/Delete BPAY biller input screen.
Edit / Delete External Transfer BSBs
This option allows you to Edit or Delete the payee details for external transfers such as amounts, BSBs and narration details. These details will then be saved to be populated via the External Transfer payee drop down menu. All new payments are saved to this list. You can delete details of previous FTE BSBs that are no longer required.
Select "Edit/Delete FTE BSBs" function from the Transfers menu. The system returns a list of your FTE BSB payment history conducted on this membership number.
To Edit
To Edit the details of a FTE BSB record, click on Edit, make the required changes and click Add/Update.
To Delete
To Delete the details of a FTE BSB record, click on Delete and the FTE BSB record details are returned within a message box requesting confirmation to delete.
Select OK to delete or Cancel to return to the Edit/Delete FTE BSBs input screen.
Once the details have been updated, a confirmation message is returned to you. Press continue.
These function modify your External Transfer BSB Settings ONLY and does not perform a transaction from your account.
External Transfers
Select the 'Funds Transfer External' function from the Transfers menu. It will enable you to electronically transfer money from a chosen savings account to another Australian Financial Institution.
Please note: Credit Card Payments CANNOT be made using this function - Use the BPAY option.
You can choose to set up the payment either as:
You can choose to set up the payment either as:
• Pay Now – for next scheduled payment time
• Once Only - future dated payment
• or select a Regular Recurring payment
Important Notes:
When you request an external transfer via Uniteller, your available balance will not change immediately. External transfers will process each working day at: 6.30am, 8.30am, 9.30am, 10.30am, 11.30am, 12.30pm, 1.30pm , 2.30pm, 3.30pm and at approximately 6pm for the daily close.
Until the transfer is picked up by the system the request is viewable and editable in the “Future Dated Payments” menus. Your available balance won’t change and the transaction listing won’t appear on your account until these times on business working days. Please be careful not to remove funds over a weekend, which may cause the after-hours loaded transfer to fail due to 'insufficient funds' when it attempts to make the transfer on the Monday morning.
Your Funds Transfer External payment is irrevocable after the cut off time. It is your responsibility to ensure that the payment amounts and details are correct at the time a payment request is made. It is not the responsibility of Unicredit to recover any overpayment. You will need to seek any refund for overpayment from the other party.
Where Unicredit has received written authorisation from the appropriate parties, funds may be withdrawn from another pre-registered authorised linked account. Once loaded, these authorised linked accounts will appear in the "From Account" drop down box.
All future dated payments will be set up as a periodic payment and can be viewed, edited or deleted from the "Modify Future Dated Payments" function under the Transfer Menu. You will need to ensure that you have sufficient available funds in your account on the due date to cover the payment.
External Transfers are free and do not count in your ten free monthly transactions. (Unless they are declined).
Step 1) Select the account to debit by clicking on the arrow next to the 'From account' box and select the appropriate account. The available balance in each account is also displayed in the drop down box.
Step 2) Use the arrow next to the 'Select New Payee' box and select a new payee from those listed in the drop down box
or
Select from the Previous Payee list, which will pre-populate the fields with the payment details from the last payment to this payee. It is important to check all the details listed on your bill as the reference numbers may change with each payment and you will have to update the pre-populated details.
(Note: You can maintain your Funds Transfer External history file and delete unused payee records by using the "Edit/Delete External Transfer BSBs" function under the 'Transfers' menu.
Step 3) Enter in the amount to be transferred in the box next to 'Amount'.
Step 4) Enter the 'Reference number' or a message that relates to the transfer.
Step 5) Enter the BSB (Bank/State/Branch) number of the financial institution to which the funds are to be transferred in the box next to the 'BSB Number'. The BSB number must be entered in the required format of nnn-nnn including the dash (i.e. 123-456).
Step 6) Enter the payee account number of the account to which the funds are to be transferred next to the 'Payee Account Number' box.
Step 7) Enter the payee name of the account to which the funds are to be transferred in the box next to 'Payee Account Name' box.
Step 8) Select the 'Frequency’ option.
‘Pay Now' to load a once-only payment that will be picked up at the next scheduled time. (see notes above)
'Once Only' for a once-only future dated payment.
Or choose a recurring payment option. (weekly, monthly, etc.)
Step 9) For “Once Only”, edit the payment date to the preferred day.
Step 10) For the recurring payment options also enter the Expiry Date of the payment or the number of times it is to be paid. Where “Pay Now” or “Once Only” is chosen, the expiry date box is bypassed.
Step 11) When all details have been entered - Click on the 'Submit' button.
Step 12) A message asking you to confirm the payment details will then be displayed.
If details are correct click on the 'transfer' button to load the transaction.
If the payment details are incorrect you will need to select Cancel. At this point you will then be returned to the 'Funds Transfer External' screen and be requested to enter the details again.
Step 13) Once posted, a screen will be displayed confirming the payment was successful. This screen will also contain a transaction reference number, which you should retain for future reference. An email confirmation will be sent, providing you have not removed the email option from 'Personalise Settings' and your correct current email address is registered with Unicredit.
Step 14) Click on Continue to return to the main page
Click on Pay Another to return to the Funds Transfer External screen
Click on Print to print the receipt screen
Interest YTD
This function enables you to view details of your interest earned and charged for the current and previous financial year on all Savings, Investment, Overdraft and Loan Accounts.
To display your interest details, click on 'Interest YTD' in the Personal Menu.
Interest details are displayed for ALL of the accounts under your member number.
Internal Transfer
Internal funds transfer allows you to transfer between the accounts which are displayed in your account balances screen. These accounts can be directly under the membership or linked by Unicredit for access from another membership.
Select the 'Internal Transfer' function from the 'Transfers' menu.
It will enable you to transfer funds from a chosen Savings account to:
• accounts within your own membership number; and/or
• other pre-registered linked Uniteller accounts.
You can choose to set up the payment either as:
• Pay Now - immediate payment
• Once Only - future dated payment
• or select a regular recurring payment (weekly, monthly etc.)
Important Notes:
1. You may request to have an account that is primarily owned by another membership linked to you account. Once pre-registered with Unicredit as a “credit only transfer authority” the account will appear in the “TO ACCOUNT” drop down list for internal transfers. This allows payments to be made across Unicredit membership without the delay of the external transfer function.
2. Where Unicredit has received written authorisation from the appropriate parties, funds may be withdrawn from another pre-registered “linked account”. Once loaded, these authorised linked accounts will appear in the 'From account' drop down box and the account will appear in your balance display in the same way as the account directly owned by the membership.
3. All future dated payments will be set up as a periodic payment and can be viewed, edited or deleted from the "Modify Future Dated Payments" function under the Transfer Menu. You will need to ensure that you have sufficient available funds in your account on the due date to cover the payment.
4. Not all types of accounts can use internet transfers. Transfers can be made to loan accounts, but re-draws must be made by lending staff with prior approval, unless a line-of-credit facility is in place (such as Visa or Equity Access). Due to the fixed nature of term deposits, internet transfers are not possible.
Step 1) Select the account to debit by clicking on the arrow next to the 'From Account' box and select the appropriate account. The available balance in each account is also displayed in the drop down box.
Step 2) Use the arrow next to the 'To Account' box and select the account you wish to transfer monies into.
Step 3) Enter in the amount to be transferred in the box next to 'Amount'.
Step 4) Select the 'Frequency’ option.
- ‘Pay Now' to load a once-only payment that will be picked up at the next scheduled time. (see notes above)
- 'Once Only' for a once-only future dated payment.
- Or choose a recurring payment option. (weekly, monthly, etc.)
Step 5) For ‘Once Only’, edit the payment date to the preferred day.
For the recurring payment options also enter the Expiry Date of the payment or the number of times it is to be paid. Where ‘Pay Now’ or ‘Once Only’ is chosen, the expiry date box is bypassed.
Step 6) When all details have been entered - Click on the 'Submit' button.
Step 7) A message asking you to confirm the transfer details will then be displayed.
If details are correct click on the 'transfer' button to process the transaction.
If the transfer details are incorrect you will need to select Cancel. At this point you will then be returned to the 'Funds Transfer Internal' screen and be requested to enter the details again.
Step 8) Once posted, a screen will be displayed confirming the transfer was successful. This screen will also contain a transaction reference number, which you should retain for future reference.
Step 9) Click on Continue to return to the main page.
Click on Pay Another to return to the Funds Transfer Internal screen.
Click on Print to print the receipt screen.
Investment Accounts
To view all investments accounts held under your member number click on "Investments" under the View Accounts menu. The system will return a screen listing all investments accounts, including any pre-registered authorised linked accounts.
From this display you can also view specific details about each investments account.
To display specific details, click on the individual investment account and select the required display option from the pop up short cut box menu. The ‘View Term Deposit’ option will allow you to view details of the deposit including interest rate, maturity date etc.
Loan Details
To view specific loan details, first click on the individual loan account and select the required display option from the pop up short cut box menu. The 'View Loan Details" option will allow you to view full details of the Loan account.
Another method used to display loan details is to select "Loan Details" from the Services menu after you have selected all loan accounts to display.
Loan Accounts
To view all Loan accounts held under your member number click on 'Loans' under the View Accounts menu.
The system will return a screen listing all Loan accounts, including any pre-registered authorised linked accounts.
From this display you can also view specific details about each Loan account. To display specific details, click on the individual Loan account and select the required display option from the pop up short cut box menu. The 'View Loan Details' option will allow you to view full details of the Loan account.
Log In
First Time Users / Re-Registered Users
If you are a first-time user, you will need to enter the temporary password issued by Unicredit.
1. Enter your member number at the login screen (do not use return/enter).
2. Enter your password using the floating keypad.
3. Click the Login button or press Enter to enter the secure environment.
4. Click on the Terms & Conditions link to open the terms and conditions window. When you close this window back down again the tick box next to “Read Terms and Conditions” will now be ticked, so click on “Continue”
5. You will then be forced to change your password.
You will be presented with three boxes – the first is to enter your temporary password again. The second and third are to re-enter what you would like your new password to be. It is entered twice to avoid the possibility of a typo and subsequently being locked out.
The password must be between six to eight characters and is case sensitive.
It must not be repeat digits, your date of birth, or your old password.
A message will display on the screen to confirm that your password has been changed and is effective immediately.
Please take your time using the floating keypad. It is designed to move randomly so that screen locations (as well as key strokes) cannot be tracked by potential key-logging viruses on your computer.
Existing Users
1. Enter your member number at the login screen (do not hit return/enter).
2. Tab to the Access Password field and enter your password using the floating keypad.
3. Click the Login button to enter the secure environment. (and click ‘continue’)
Remember: Your password is YOUR security and needs to be protected.
- Guard and protect your password in the same way you would protect your PIN;
- Use care to prevent anyone seeing you enter your password;
- Change your password at regular intervals;
- Never reveal your password to anyone;
- Never write your password down;
- If you think that your password has been compromised, immediately change your password and notify your Unicredit branch;
- As your balance altering transaction details are confirmed by e-mail, you should not provide third parties with access to your e-mail account.
Log Out
To Log out, simply click on 'Logout' on the main menu and it will automatically transfer you back to the Login screen.
For security reasons, you should always Logout as soon as you have finished your Internet Banking. This will prevent anyone from accessing your accounts in the event that you should leave your computer while you have an 'open session' still active.
Main Page
This is the first page you will see after logging in. This page displays all your accounts, as well as providing access to the various functions.
Your default main page will display:
- your personal details
- your email address
- the working account
- the date and time of access
- the menu bar which allows access to specific functions
- the transaction toolbar for selecting and filtering transaction; and
- all account balances (current & available) held under your member number or all transactions for a specific account as set in your Personalise Settings.
To access a specific function at any time, simply select the required option in the menu bar.
Menu Bar
The Menu Bar enables access to the main functions.
It contains the following Main Menu Headings:
- Personal
- View Accounts
- Services
- Transfers
- BPAY
- SMS
- Logout
- Help
Under each of the Main Menu Headings are additional functions. For specific information on each function please refer to the individual function in the Help - General section in the main tool bar.
Modify Future Dated Payments
Select 'Modify Future Dated Payments' function from the 'Transfer' menu.
This function will allow you to View or Edit or Delete your future dated payments that are displayed on the screen.
Future dated payments are made up of once off and regular future dated BPAY and transfers (both internal and external) and all other periodic payments that have been loaded to your account or via telephone banking.
To Edit a future dated payment, click on Edit and make the required change to the amount, next due date, frequency or expiry date. Once the required changes have been made click Submit.
To Delete a future dated payment, click on Delete and the future dated payment details are returned within a message box requesting confirmation to delete.
Select OK to delete or Cancel to return to the Modify Future Dated Payment screen.
Once the details have been updated, a confirmation message is returned to you.
Press Continue to return to the Modify Future Dated Payment screen.
Overdraft Accounts
To view all Overdraft accounts held under your membership click on "Overdrafts" under the View Accounts menu. The system will return a screen listing all Overdraft accounts, including any pre-registered authorised linked accounts.
From this display you can also view specific details about each Overdraft account. To display specific details, click on the individual Line of Credit account and select the required display option from the pop up short cut box menu. The 'Display Loan Details" option will allow you to view full details of the Line of Credit account.
Payroll Details
To view all payroll details held under your member number click on 'Payroll Details' in the Services Menu. The system will return a screen listing all Account Credit details, including pre-registered authorised linked accounts and provide information on:
- Payroll Credit distribution
- Direct Credit distribution
From this display you can also view specific details about each payroll or direct credit.
To display specific details, click on the 'View Button'
Pending Transactions
Select "Pending Transactions" function from the Services menu.
The function displays all Internet Banking pending transactions, not yet posted to your account, yet have been taken into account in the calculation of your available balance. They may have occurred due to transaction processing delays or session time outs.
The Pending Transactions option will display details of the outstanding Internet Banking transactions from all accounts (rather than only the working account) that are included in the EFT Overnight Transactions total shown in View Balance Details.
Note: EFT Overnight Transactions are a combination of transactions that you have made but have not yet been posted/debited to your account. They could include such transactions as Visa Authorisations, ATM or EFTPOS withdrawals.
Internet Transfers that are yet to be picked up by the system (see External Transfer notes) will be displayed in the Future Dated Payment list and are yet to change the available balance of the account. These do not apply to the Pending Transaction menu.
Personal Menu
This menu enables you to change certain aspects of your access, personal details, and your account and transaction detail display.
The Options available under the Personal Menu are:
- Change Password
- Change Postal Address and E-mail
- Personalise Settings
- Email Unicredit
- Session History
- Security (SMS tokens)
For specific information on any of these Personal Menu functions please refer to the Help - General section contained in the main toolbar.
Personalise Settings
This function enables you to change the format of the information being displayed. To change your current settings, select the 'Personalise Settings' function under the Personal Menu.
The first section of the Personalise Settings screen is an information section only - it displays personal information and the times of the last transfers performed – which are a useful security check.
The second section displays the editable settings.
Transactions Per Screen: This allows you to alter the maximum default number of transactions that will be displayed per page.
Transactions Per Page: This allows you to alter the maximum default number of transactions that will be printed per page if you choose to print a transaction listing by using the button at the bottom of transaction listing screens.
Transaction Direction: This allows you to alter the order in which transactions are displayed and printed, either: 'new to old' or 'old to new'.
Preferred Account: This allows you to select and set your preferred working account. You can select the specific account from the drop down box provided.
Preferred Screen: This allows you to alter the main page display when you first log in. You can choose to have either your account balances or transactions displayed.
Date Method: This allows you to alter the period of transactions to be displayed i.e. 'Current Month', 'Last 30 Days', 'Last 60 days' etc.
Current Oldest Date/Current Newest Date: This allows you to select a specific default date range for displaying transactions. You must first select and then set the 'nominated dates' option using the 'Date Method' to enable the 'oldest/newest' date function to take effect.
Send Email Confirmation: You will automatically receive an e-mail confirmation each time you perform a Balance Altering Transaction. Although it is not recommended for security reasons, you can choose to turn this function off by removing the tick from the check box.
Include Closed Accounts: You can choose to view closed accounts by including the tick in the check box.
Once you have completed your changes, you will need to confirm them by clicking on the 'Submit' button. Your changes made in Personalise Settings are saved when you log out.
Print Page - Transactions
This function enables you to print the page on display.
When the print button is selected a new window will appear with a reformatted copy of the transaction listing for you to print. For transaction listings, you may wish to vary the number of transactions that are listed on the page - via the Personal Settings menu. After confirmation, you will need to close the print window to proceed further.
Uniteller defaults the settings for the number of transactions that can be viewed per page for screen viewing. If you wish to Print transactions then the easiest thing to do is pick a high enough number of transactions to cover the period that you have searched for – and enter that number in “Transactions per Page”. ie if 100 is chosen then the transaction will print over multiple pages in print request.
Alternatively choosing 20 per page view and 20 per print page in Personal Settings will allow each page to be viewed and printed individually before clicking on “next” to do the same for the next screen view.
Saving Accounts
To view all Savings accounts held under your member number click on "Savings Accounts" under the View Accounts menu. The system will return a screen listing all Savings accounts, including any pre-registered authorised linked accounts.
From this display you can also view specific details about each Savings account. To display specific details, click on the individual savings account and select the required display option from the pop up short cut box menu.
Security Settings - SMS tokens
SMS security tokens provide an optional second level of security, where if your password is compromised in any way, access to your account is protected by an additional 5 digit number, delivered by SMS to your mobile phone.
After you register for SMS tokens, you will be sent 10 tokens, each of which can be used only once. At each login, you will be asked to enter a token, which we validate and allow you entry to UniTeller. Entering an incorrect token, or a token that has previously been used will log you out. When seven tokens have been used, a new set of tokens will be sent (the cost of the SMS will be charged to your account at the end of the month).
You must first be registered for SMS services under the SMS menu:
‘Register’ under the ‘SMS’ menu.
Enter your mobile number.
Choose the account to be charged SMS costs.
Scroll down the conditions of use and accept by ticking the box in the white frame.
And click on ‘submit’ at the bottom of the page.
Then go to the Personal Menu on the main menu bar.
1. Select ‘Security Settings’ under the ‘Personal’ menu list.
2. Click on Register
3. Confirm your mobile phone number to receive the security tokens.
Tokens will be valid for all membership that have that mobile number registered.
To unregister from SMS security tokens please contact Unicredit on (08) 9389 1011.
SMS services do not support global roaming mobile numbers – so please be aware of this if you travel overseas and need to access internet banking.
Select Working Account
The Working Account is the first listed account displayed when you login in.
To select or change a working account, you have three options:
Option 1 - click on the desired account listed under 'Account' on the main page. Double clicking will also display transaction options for the selected working account.
Option 2 - select the required account from the drop down box under 'Select Account' in the transaction toolbar and click on the GO button.
Option 3 - Go to Personalise Settings under the Personal Menu and load your selected account as the default.
Services Menu
The Services Menu enables you to access options, products and/or product details relating to the following areas:
- All Transactions
- Overdraft Details (displays if available on the selected account)
- Download Transactions
- Payroll Details
To access many of these options, you must first select the account for which the option or details are being requested. For specific information on any of these menu functions please refer to the appropriate heading
Session History
The session history under the ‘Personal’ menu will display all user initiated changes to your Uniteller settings. This is most useful as a security tool to monitor any unauthorised access to your account. By using the ‘logout’ button correctly to end a session it will define the times that your account was accessed. Your last login time is also displayed on the membership’s Uniteller Identification Page.
SMS Services
REGISTER FOR SMS
Enter your mobile number
Choose an account to debited SMS call costs
Confirm the terms and conditions notice at the bottom of the scrollable text.
Confirm and continue.
SETTINGS
Messages can be received via sms, email or both.
The email address is populated from the banking system from your home email address. The email address can be updated the next working day via the address change form under the ‘Personal’ menu or by contacting your branch.
You can choose to limit the hours the system will send SMS messages, change your mobile number and change your billing account in this menu.
SMS ALERTS (Settings Menu)
All External Credits Received
This will generate an sms/email when funds are deposited into any of your accounts by an external party. Generally this means that a payroll has been credited to one of your accounts, or someone has transferred you funds.
- All Direct Debits Paid
This will generate an sms/email when funds are transferred out of one of your accounts by a third party. This happens when a Direct Debit that you have authorised occurs - such as a regular insurance premium payment or a monthly gym membership payment is actioned on your account.
- Uniteller Transaction is Performed
Each account in the account listing has a tick box to allow this function to be customisable to each account under your membership. This function will simply send an sms/email to inform you that a payment has been made out of that account using Uniteller. While this should be obvious to you as you are the only person to have access to move funds it is a very important security tool which allows you to identify a security breach quickly and contact your branch. There is a similar function under the “Personal Settings’ menu to send emails of this alert, which does not require your membership to be registered for SMS functionality.
- Min and Max Alert Thresholds
Minimum and maximum thresholds can be set on your accounts to notify you of a balance change. This may be most useful is you have a cheque drawn or a direct debit authorised on a transaction account, which you may not have sufficient funds when the payment is attempted – resulting in a dishonour. It can be used as a notice to transfer funds or as a general account balance alert service as it will also tell you the exact balance of that account when the sms was triggered.
SCHEDULED BALANCE ALERTS
Am SMS/email can be scheduled to notify you of the current balance of a particular account at a scheduled repeating time. ie. you may wish to know your Visa Access account balance each Friday afternoon at 3pm so you can ensure you have funds available for the weekend.
Choose: From Account, Frequency, the start date for the series, and the time of the day for the SMS.
By clicking on Add/Update it will add these options to your list of scheduled alerts with a ‘pending’ flag. Then just click on ‘save’ to change this status and save the next scheduled date.
To modify a scheduled alert click on ‘Edit’. This will remove it from the list and populate the main options with those settings to be modified, added/updated and saved as per a new scheduled balance.
Due to this being an Australia wide service across multiple time zones the time used is set to Australia Central Time ie Western standard time plus one and a half hours. (given daylight saving synchronicity)
SMS ENQUIRIES
The SMS Enquiry number is 0428 768 439
Balances can be requested via your mobile phone number for all accounts which are registered for SMS functionality with that phone number. This function operates 24 hours a day, 7 days a week – and can be very useful in checking available funds before a planned purchase or cash withdrawal.
By texting BAL to 0428 768 439 an SMS will be bounced back listing all account balances relating to memberships that have been registered for SMS functionality with the phone number that was used to text the message.
SMS Enquiry Options
BAL - all account balances registered for M
to select accounts limited to one type add a space and an S, I or L (for Savings, Investments or Loans) ie ‘BAL S’
An individual account balance can also be requested by adding the account number after a space. ie BAL 030612345
COST
While this is a free service, SMS call costs are billed at the end of the month to your nominated account at a rate of 25 cents each. (Your subscription acknowledgement message is not charged)
Term Deposit Details
To view specific term deposit details, first click on the individual investment account and select the required display option from the pop up short cut box menu. The 'View Term Deposit Details" option will allow you to view full details of the Term Deposit account.
Transaction Navigation Buttons
If the selected transaction list displays over more than one page, the Previous and Next navigation buttons will allow you to move between the screens. You can change the number of transaction that display on each screen in the ‘personalise settings’ option.
Transaction Toolbar
The transaction toolbar allows you to quickly display transactions by selecting the:
- Date range to view transactions using the 'Date Range' fields;
- Account type to be displayed using the 'Select Account' drop down box; and
- Transaction type to be displayed using the 'Filter' drop down box.
To display transactions:
Step 1: select a date range (if necessary) in the format dd/mm/yy
Step 2: select the account type
Step 3: select the transactions to be displayed: - ‘All types of transactions’ or select from the list below to filter.
Step 4: click on the 'GO' button
Transactions will then be displayed meeting your selected criteria.
Types of transactions that can be filtered to exclusively display are:
- Credit transactions (Deposits)
- Debit transactions (Withdrawals)
- Cheque transactions
- EFT transactions (Funds Transfers)
- ATM transactions
- POS transactions (EFTPOS)
- Fee transactions (charged to your account by Unicredit)
- Bill Payment (Direct Debits)
- BPAY transactions
- Transfer transactions
- Payroll transactions
Transfer Menu
This menu allows you to manage and perform transfers and payments from accounts held under your member number and pre-registered authorised linked accounts.
The following options are available from the Transfers Menu:
- Internal Transfer
- External Transfer
- Add External Transfer BSB's
- Edit / Delete External Transfer BSB's
- View Future Dated Payments
- Modify Future Dated Payment
For specific information on these functions please refer to the section under that heading.
View Accounts Menu
This menu enables you to view your balance from a specific account type only.
The Account Options include:
- All Accounts
- Savings Accounts
- Loan Accounts
- Investment Accounts
- Overdraft Accounts
Year to date interest and previous year interest totals are also under this menu item.
For specific information on any of these menu functions please refer to the Help - General section in the main toolbar.
View Balance Details
This function enables you to view specific details regarding the current and available balances of your accounts. This display will explain why the current and available balances are different and detail the transactions that have not yet been processed to your account.
To display your balance details, click on the 'View Balance Details' in the Services Menu. The details of the account that you have selected as your 'working account' will then be displayed. To display balance details for other accounts, you must first click on the required account and select View Balance Details from the pop up short cut box menu.
The View Balance Details will display such details as:
- Frozen accounts
- Uncleared cheque deposits
- Visa Outstanding authorisations
The 'Pending Transactions' option in the Services menu will display details of all outstanding Internet Banking transactions from all accounts (rather than only the working account) that are included in the EFT Overnight Transactions total.
View Future Dated Payments
Select "View Future Dated Payments" function from the ‘Transfers’ menu.
This function will allow you to view future dated payments that you have loaded in Uniteller.
Immediate payment External Transfers will also display here until they are picked up by the system at the next scheduled time on the working day.
All Future Dated Payments can be edited under the ‘Modify Future Dated Payments’ menu option - also in the ‘Transfers’ menu.
