Why does Uniteller log me out of my accounts after
10 minutes?
What can I do when I get a message saying "page
cannot be displayed" or "you are not authorised to view
this page"?
What can I do when I get a blank screen after
selecting the Uniteller link from the Unicredit page?
Contact details if I need further help.
Why does Uniteller automatically log me out of my accounts?
As an increased security measure, Uniteller will automatically log
out members after a pre-determined period of inactivity - with the
following message appearing 'Your connection has timed out or been
cancelled. Please re-enter your password'. You will then be required
to re-enter your member number and password at the login page.
What can I do when I get a message saying "page cannot be displayed" or "you are not authorised to view this page"?
This error message may occur if the setting within the computer has been altered to not be able to access secure sites. You need to check whether you are able to access other Internet banking sites or secured sites and/or try this from home/work.
Please also check some of the computer settings recommended under
the 'Your Computer' section below.
What can I do when I get a blank screen after selecting the Uniteller link from the Unicredit page?
Windows XP Service Pack 2 (SP 2) allows you to prevent most pop up windows from appearing over pages you want to view while you're using the Internet. However, this feature will prevent you from accessing Uniteller online banking using the log on button. The following steps should help you avoid this problem:
- Open Internet Explorer.
- On the Tools menu, point to Pop Up Blocker and click Pop Up Blocker Settings.
- If you only want to see Pop Up windows from a specific address,
such as Uniteller online banking, type the address into the Address
of Web Site to Allow box, and then click add. The address for Uniteller
online banking is:
https://netteller.tsw.com.au/806036V45/ntv45.asp?wci=entry - If you would like to temporarily allow a site to display pop-ups,
click the icon that appears on your information bar when a pop-up
has been blocked and click Temporarily allow pop-ups.
Contact details if I need further help.
If you are experiencing problems with Uniteller, for example you
are receiving an error page or functions are not working,
you may have to alter several settings on your browser. Please review
the information in the 'Your
Computer', and if you experience any further problems, please contact Unicredit
on 08 9389 1011 during office hours (8.30am to 4pm). Alternatively,
you can send an email to enquiries@unicredit.com.au - please describe
the problem you are incurring in addition to the operating system
and browser version (eg Windows 2000 and Explorer version 6.0).
